CANCELLATION OF ORDERS & LOST OR STOLEN PACKAGES

If you need to cancel or modify an order, please contact us as soon as possible.

Once an order has been processed or shipped, it may no longer be possible to cancel or modify it.

Once an order has been delivered to the shipping address provided by the customer, Princess Paw is not responsible for packages that are subsequently lost or stolen.

If a package appears to be lost during transit, please contact us and we will do our best to assist you with the shipping carrier's investigation process.