RETURNS AND REFUNDS
Your satisfaction is important to us.
If you experience a problem with your order, please contact Princess Paw as soon as possible and provide your order number together with relevant details and photographs, where applicable.
Non-returnable products
For hygiene, safety and quality reasons, certain products may not be eligible for return once opened, used or consumed.
This may include, where applicable:
- Dog treats and food products
- Opened consumable products
- Personalized or customized products
- Products damaged after delivery due to improper storage or handling
Products must be returned in their original condition and packaging unless the product was received damaged or incorrect.
Approved refunds will be processed using the original payment method whenever possible.
Shipping costs are generally non-refundable unless the return is due to an error on our part or a defective product.